One of SATO’s strengths is providing after-sales maintenance services. We believe preventative maintenance provides value for customers by detecting potential printer problems in advance and preventing failures before they happen.
Downtime Optimization
Minimizing downtime with SOS (SATO Online Services)
SOS (SATO Online Services) is a cloud-based IoT solution that acts as a virtual customer engineer, right on site. Traditionally, customers experiencing printer issues would need to call the help desk to assign a service engineer and schedule an on-site visit. Based on case studies in Japan, the average downtime for customers in this context is around five hours. With SOS however, SATO can continuously track printer and parts usage and notify the user when worn printheads, for example, need to be replaced before they impact operations. This allows customers to plan and do maintenance during off-peak hours, which reduces downtime caused by breakdowns and repairs to 40 minutes on average.
By reducing unplanned downtime and keeping operations running, SOS helps businesses minimize lost opportunities to boost worksite productivity.
