SATO Group social media policy

SATO Holdings Corporation (hereinafter "SATO") hereby establishes the following guidelines regarding conduct and behavior to be observed in managing our official social media accounts. Users who access these accounts are deemed to have agreed to both the terms of service set by the social media platform and this policy.

Our basic stance to social media

1. 1.
   We understand that once content is posted or shared, it can spread quickly and may be difficult to retract.
2. 2.
   We make every effort to protect intellectual property rights, including copyrights.
3. 3.
   We will promptly correct or remove any incorrect or misleading statements.

Account operations

1. 1.
   Account manager: SATO Group companies
2. 2.
   Account names: See full list below
3. 3.
   Content: The accounts share content which includes but is not limited to company activities, info about products and our corporate values
4. 4.
   Period of use: These accounts may be terminated or deleted without prior notice.

Response and inquiries

1. 1.
   SATO does not react or respond to all comments on its accounts.
2. 2.
   As a rule, SATO does not respond to all DMs (direct messages).
3. 3.
   For inquiries or feedback about our company and products, please use the contact form on our website.

Our follow policy for official accounts

SATO does not follow back all users who follow our accounts. We may follow users who do not follow our accounts.

Disclaimer

1. 1.
   SATO does not guarantee the security, accuracy, reliability or usefulness of posts made on these accounts.
2. 2.
   SATO assumes no responsibility for any content posted by users.
3. 3.
   SATO assumes no responsibility for any damages incurred by users or third parties due to disputes between users or between users and third parties.
4. 4.
   SATO assumes no responsibility for any damages incurred by users due to use or inability to use these accounts.
5. 5.
   SATO assumes no responsibility for any other damages incurred by users or third parties related to these accounts.
6. 6.
   These accounts operate on various social media platforms. SATO does not respond to questions about the status of social media systems, third-party software or application functionality, usage instructions or technical inquiries.
7. 7.
   SATO may delete information and content posted by users on the site or take other necessary measures without prior notice.
8. 8.
   Information shared through these accounts does not necessarily represent official company policy.

Prohibited actions

Please refrain from engaging in the following actions on this account. If a user's behavior falls under any of the categories below, we may delete the relevant posts without prior notice, at our discretion. Additionally, we may block the user in question.

1. 1.
   Posting unfactual information.
2. 2.
   Impersonating SATO or third parties, interfering with the operation of this account, or engaging in activities that may disrupt the operation of this account.
3. 3.
   Identifying, disclosing or leaking personal information of other users or third parties without their consent.
4. 4.
   Posting or sharing content related to political activities, election campaigns or religious activities.
5. 5.
   Posting or sharing content intended for criminal purposes or that may incite criminal activity.
6. 6.
   Posting or sharing inappropriate content including obscenity.
7. 7.
   Posting or sharing malicious links or malware.
8. 8.
   Actions that violate laws, regulations or accepted norms.
9. 9.
   Actions that cause damage to the SATO brand, other users or third parties.
10. 10.
    Commercial activities through or related to these accounts without Company approval.
11. 11.
    Violating copyright or other intellectual property rights of other users or third parties.
12. 12.
    Defaming or damaging the reputation or credibility of other users or third parties.
13. 13.
    Actions that violate the terms of service on each social media platform.
14. 14.
    Any other actions we deem inappropriate.

Personal information handling

When the Company collects personal information from users, it will be managed in accordance with our Privacy policy.

Changes to social media policy

SATO may change this policy without notice. In such cases, the latest version of these terms will apply to the use of relevant social media.

SATO Group social media accounts

(as of February 2025)