At SATO Group, engagement with customers does not end when we deliver a product or implement a solution. We have a global support system in place to troubleshoot and offer suggestions for improvements to help users keep operations running stably with the SATO products/solutions they have deployed.
SATO works with partners around the world to service its products so customers can use with reassurance. Installation support and on-site/send-back repairs are just a few of the ways our technical teams and customer engineers help keep businesses running.
- Latest information at all times
- We make every effort to track technical issues beyond borders and release information for new hardware/software products and maintenance to continuously improve support for customers.
- Taking maintenance services to the next level with IoT
- In 2015, we launched SOS (SATO Online Services), an IoT-based maintenance service that is compatible with most SATO printers, to keep operations running. SOS monitors printers remotely, allowing us to take "proactive action" to service the printer or replace its expendable parts before they cause downtime, and, should trouble occur, notify the customer immediately on how to resolve the issue and resume operation quickly. Data on printer status and conditions of expendable parts is automatically logged in the system and analyzed with permission to help better the user experience.
*Contact your local SATO service center for more details.
SATO offers a global warranty program to ensure customers can enjoy a standardized level of service worldwide.