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Support

At the SATO Group, engagement with customers doesn’t end when we deliver a product or implement a solution. We have a global support system in place to troubleshoot and offer suggestions for improvements. This helps SATO users keep their operations running smoothly with the products and solutions they have deployed.

Support Notices
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Worldwide support

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SATO works with partners around the world to service its products so customers can use with reassurance. Installation support, on-site and depot services are just a few of the ways our technical teams and customer engineers help keep businesses running.

Global helpdesk

SATO offers complementary tech support via chatbot and live chat on its service and support web pages. These services allow users to quickly find answers to technical questions about SATO products. By maintaining customer touchpoints and analyzing their common on-site issues across industries and regions, we work to standardize our level of service worldwide.

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How SATO provides services

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Latest information at all times

We make every effort to track technical issues beyond borders and release information for new hardware/software products and maintenance to continuously improve support for customers.

Taking asset management to the next level with IoT

We have SOS (SATO Online Services), an IoT-based service that is compatible with most SATO printers, to keep operations running. Data on printer status and conditions of expandable parts is automatically logged in the system and analyzed with permission to help an appropriate asset management for better user experience. In addition, SOS monitors printers remotely, allowing us to take "proactive action" to service the printer or replace its expendable parts before they cause downtime, and, should trouble occur, notify the customer immediately on how to resolve the issue and resume operation quickly.

Contact your local SATO service center for more details.

Global warranty

SATO offers a global warranty program to ensure customers can enjoy a standardized level of service worldwide.

SATO Global Warranty Program