Supermarkets
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Implement contactless temperature check-ins with secure record-keeping.
Temperature check (for workplaces)
Challenges
- Thorough safety measures needed, starting from point of entry
- Temperature screening and data collection managed manually
- No real-time reporting of individuals with at-risk temperatures
-
Solution
Take and automatically store temperature readings for staff and visitors as they enter, issuing them with label-based entry passes if necessary.
- Detect symptoms to help reduce virus transmission
- Provide assurance with labels that can serve as proof of normal temperature
- *Not available in South America.
- *For other countries/regions, please contact your nearest SATO office to find out more.
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Prepack deli/bakery items and label them individually for sale.
Deli & bakery labels
Challenges
- Hygiene risks with traditional style of selling premade foods
- Need to follow labeling regulations if switching to prepacked format
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Solution
Help deli & bakery departments easily print labels with ingredient, allergen, price and other information to sell their products in individual packages.
- Intuitive printing with easy-to-use label printer
- Printer can also print weight data by connecting to weighing scales
- Printer compatible with linerless labels that allow greater productivity
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
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Seal food deliveries with anti-tamper labels.
Tamper-evident labels
Challenges
- Reported cases of food pilfering by delivery drivers
- Customer concerns over the security and quality of their food orders
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Solution
Provide reassurance that each order has remained untouched in transit via labels that separate into pieces to indicate tampering when peeled.
- Simple labels to prevent food tampering during delivery
- No changes needed to existing workflows and operations
- Can also be printed with timestamp, allergen, and other variable information
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
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Use stickers to help customers practice safe distancing.
Floor marking
Challenges
- Inadequate safety precautions in stores
- Close proximity between customers, especially at checkouts
-
Solution
Clearly mark out distance required for social distancing to get customers in line without standing too close to one another.
- Floor stickers that can be rolled out quickly and easily
- Durable for use in high footfall areas
- Provide visual cues on where to queue for safe customer spacing
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
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Streamline picking operations to support online shopping and social distancing.
Click & Collect (order picking)
Challenges
- Order picking not efficient enough
- Order preparation prone to errors
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Solution
Guide workers to their pick location via visual aids/instructions on printer display and prevent errors with the scanning of picked items for on-the-spot verification.
- Make picking work easier and more accurate
- Offer on-the-go convenience with battery-operated printers
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
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Improve satisfaction and safety for customers with click-and-collect service.
Click & Collect (order collection)
Challenges
- Congestion in stores
- Customers paying more and waiting longer for home delivery slots
-
Solution
Enable shoppers to purchase items online and pick them up at their chosen store, reducing any in-store browsing or queuing time.
- Minimize interaction with staff and other customers to keep everyone safe
- Ease pressure on home deliveries
- Scan order and customer barcodes to verify and hand over items correctly
- Suitable for even budget-conscious retailers
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
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Admit only a safe number of customers at any one time.
Visitor capacity management
Challenges
- Congestion in stores
- People counting at entrance and exit doors done manually
-
Solution
Track ins and outs to monitor store occupancy levels in real time and limit customer access during busy periods.
- Accurate and labor-efficient
- Ensure stores do not exceed maximum capacity for effective social distancing
- Also support section-specific occupancy tracking within store
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
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Improve safety for customers and staff with click-and-return service.
Self-return
Challenges
- Extra care needed to handle in-store returns safely amid social distancing
- Concerns over releasing returned items immediately back to sales floors
-
Solution
Enable shoppers to initiate returns online and drop them off at dedicated stations in stores without physical interaction.
- Smooth and contactless customer experience
- Save shipping and other costs for processing returns
- Facilitate the quarantining of items based on their date of return
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
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Eliminate physical waiting lines via take-a-number systems.
Queue management
Challenges
- Inadequate safety precautions in stores
- Congestion at checkouts, deli counters, fitting rooms, and service desks
-
Solution
Let customers take a number and wait to be called while keeping a safe distance from others.
- Easy to install
- Disperse crowds that tend to form at waiting points
- Assure customers their turn without the need to stand in queues
- *Offered only by SATO America (see link)
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Keep workers safely distanced and printer operations running stably.
Cloud-based support services
Challenges
- Cautious about admitting external technicians to sites due to virus fears
- Workers touch printers too often for configuration or troubleshooting errors
- No business continuity plan to sustain printer operations during emergencies
-
Solution
Oversee printer operations 24-7 via a cloud network to minimize errors/downtime and speed up recovery through preventative maintenance and remote support, reducing reliance on on-site servicing by outside engineers.
- Use an online maintenance service to monitor printers remotely and replace printer parts before they wear down to ensure worker safety and operational stability
- Also use a cloud-based data management service to always provide printers with the latest labeling data
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
FMCG, apparel and jewelry stores
-
Implement contactless temperature check-ins with secure record-keeping.
Temperature check (for workplaces)
Challenges
- Thorough safety measures needed, starting from point of entry
- Temperature screening and data collection managed manually
- No real-time reporting of individuals with at-risk temperatures
-
Solution
Take and automatically store temperature readings for staff and visitors as they enter, issuing them with label-based entry passes if necessary.
- Detect symptoms to help reduce virus transmission
- Provide assurance with labels that can serve as proof of normal temperature
- *Not available in South America.
- *For other countries/regions, please contact your nearest SATO office to find out more.
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Implement contactless temperature screening to identify customers with fever.
Temperature check (for retail)
Challenges
- Risks of admitting infected customers to stores
-
Solution
Automatically capture customers’ temperatures at the door to prevent anyone unwell from entering the premises.
- Detect symptoms to help reduce virus transmission
- Minimize interaction between staff and customers to keep everyone safe
- *Not available in South America.
- *For other countries/regions, please contact your nearest SATO office to find out more.
-
Use stickers to help customers practice safe distancing.
Floor marking
Challenges
- Inadequate safety precautions in stores
- Close proximity between customers, especially at checkouts
-
Solution
Clearly mark out distance required for social distancing to get customers in line without standing too close to one another.
- Floor stickers that can be rolled out quickly and easily
- Durable for use in high footfall areas
- Provide visual cues on where to queue for safe customer spacing
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Admit only a safe number of customers at any one time.
Visitor capacity management
Challenges
- Congestion in stores
- People counting at entrance and exit doors done manually
-
Solution
Track ins and outs to monitor store occupancy levels in real time and limit customer access during busy periods.
- Accurate and labor-efficient
- Ensure stores do not exceed maximum capacity for effective social distancing
- Also support section-specific occupancy tracking within store
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Streamline picking operations to support online shopping and social distancing.
Click & Collect (order picking)
Challenges
- Order picking not efficient enough
- Order preparation prone to errors
-
Solution
Guide workers to their pick location via visual aids/instructions on printer display and prevent errors with the scanning of picked items for on-the-spot verification.
- Make picking work easier and more accurate
- Offer on-the-go convenience with battery-operated printers
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Improve satisfaction and safety for customers with click-and-collect service.
Click & Collect (order collection)
Challenges
- Congestion in stores
- Customers paying more and waiting longer for home delivery slots
-
Solution
Enable shoppers to purchase items online and pick them up at their chosen store, reducing any in-store browsing or queuing time.
- Minimize interaction with staff and other customers to keep everyone safe
- Ease pressure on home deliveries
- Scan order and customer barcodes to verify and hand over items correctly
- Suitable for even budget-conscious retailers
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Improve safety for customers and staff with click-and-return service.
Self-return
Challenges
- Extra care needed to handle in-store returns safely amid social distancing
- Concerns over releasing returned items immediately back to sales floors
-
Solution
Enable shoppers to initiate returns online and drop them off at dedicated stations in stores without physical interaction.
- Smooth and contactless customer experience
- Save shipping and other costs for processing returns
- Facilitate the quarantining of items based on their date of return
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Eliminate physical waiting lines via take-a-number systems.
Queue management
Challenges
- Inadequate safety precautions in stores
- Congestion at checkouts, deli counters, fitting rooms, and service desks
-
Solution
Let customers take a number and wait to be called while keeping a safe distance from others.
- Easy to install
- Disperse crowds that tend to form at waiting points
- Assure customers their turn without the need to stand in queues
- *Offered only by SATO America (see link)
-
Keep workers safely distanced and printer operations running stably.
Cloud-based support services
Challenges
- Cautious about admitting external technicians to sites due to virus fears
- Workers touch printers too often for configuration or troubleshooting errors
- No business continuity plan to sustain printer operations during emergencies
-
Solution
Oversee printer operations 24-7 via a cloud network to minimize errors/downtime and speed up recovery through preventative maintenance and remote support, reducing reliance on on-site servicing by outside engineers.
- Use an online maintenance service to monitor printers remotely and replace printer parts before they wear down to ensure worker safety and operational stability
- Also use a cloud-based data management service to always provide printers with the latest labeling data
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
Suppliers, wholesalers and e-commerce logistics providers
-
Implement contactless temperature check-ins with secure record-keeping.
Temperature check (for workplaces)
Challenges
- Thorough safety measures needed, starting from point of entry
- Temperature screening and data collection managed manually
- No real-time reporting of individuals with at-risk temperatures
-
Solution
Take and automatically store temperature readings for staff and visitors as they enter, issuing them with label-based entry passes if necessary.
- Detect symptoms to help reduce virus transmission
- Provide assurance with labels that can serve as proof of normal temperature
- *Not available in South America.
- *For other countries/regions, please contact your nearest SATO office to find out more.
-
Use stickers to help customers practice safe distancing.
Floor marking
Challenges
- Inadequate safety precautions in stores
- Close proximity between customers, especially at checkouts
-
Solution
Clearly mark out distance required for social distancing to get customers in line without standing too close to one another.
- Floor stickers that can be rolled out quickly and easily
- Durable for use in high footfall areas
- Provide visual cues on where to queue for safe customer spacing
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Use stickers to promote practices that prevent infection.
Awareness-raising stickers
Challenges
- Inadequate safety precautions at workplaces
- Handwashing and other instructions not easy-to-understand for everyone
-
Solution
Put up stickers about infection prevention at highly visible areas such as entrances and restrooms to raise hygiene awareness in employees.
- Stickers to reinforce hygiene routines for a safe working environment
- Can be printed in standard layouts or designs original to customers
- Can also support images or texts in different languages to suit foreign workers
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
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Equip factory floors with printing capabilities for more speed and flexibility.
In-plant printing
Challenges
- Possible production disruptions due to long delivery lead time of labels/tags
- Risks of virus infection from labels/tags printed and supplied by service bureaus
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Solution
Print price tags and brand labels within own plant facility to reduce reliance on external supply chains and ensure stable production.
- Print as and when needed, without ordering or storing excess ready-made labels/tags
- Same printer can be used for both normal and RFID labels/tags
- Cut time and costs spent on external procurement
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
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Introduce automation to reduce close physical contact between workers.
Auto-labeling & packing
Challenges
- Workers at risk when performing labeling or packing in close proximity
- Possible production disruptions when workers are affected by the virus outbreak
- Lower productivity as factories seek to operate safely with less manpower
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Solution
Automate label printing/applying and carton forming/sealing operations to keep fewer workers on site and distance them more effectively.
- Use automation to help protect labor force
- Ensure stable production even with manpower limitations
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
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Save labor and keep workers safe with RFID technology.
RFID
Challenges
- Workers at risk when working in close proximity
- Possible production disruptions when workers are affected by the virus outbreak
- Lower productivity as factories seek to operate safely with less manpower
- Bottleneck in coping with high volumes of deliveries/returns amid e-commerce boom
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Solution
Optimize operations using RFID to achieve accuracy and labor savings, reducing close physical contact between workers.
- Read a large number of RFID-tagged items simultaneously
- Cut time for scanning and processing goods, limiting worker exposure to infection risks
- Improve accuracy of inventory control
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Keep workers safely distanced and printer operations running stably.
Cloud-based support services
Challenges
- Cautious about admitting external technicians to sites due to virus fears
- Workers touch printers too often for configuration or troubleshooting errors
- No business continuity plan to sustain printer operations during emergencies
-
Solution
Oversee printer operations 24-7 via a cloud network to minimize errors/downtime and speed up recovery through preventative maintenance and remote support, reducing reliance on on-site servicing by outside engineers.
- Use an online maintenance service to monitor printers remotely and replace printer parts before they wear down to ensure worker safety and operational stability
- Also use a cloud-based data management service to always provide printers with the latest labeling data
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
